Nancy begins with the classical music you hear at the front of the store. She is the queen and last of the original three founding members of the Urbane Cyclist since its inception in 1996. She refers herself as the "Least likely to be working in a bicycle shop." but actually knows a great deal (though, she does call certain bike parts squiggly things and leaves any explanation of them to the parts and service folks in the back of the store). If she's not working at Urbane, you can most likely find her kayaking or playing hockey. Come in and say hello, a lot of people do. You may have to wait in line.